Privacy Policy
Last Updated: October 11, 2022 We respect and are committed to protecting your privacy. This Privacy Policy describes how Ther-A-Pedic Associates, Inc., doing business as Therapedic International, (referred to in this Privacy Policy as “Therapedic”, “Company,” “we,” “us,” or “our”) collects information when you visit our website www.therapedic.com and any of our other owned and operated websites which are referenced or displayed in this Privacy Policy (collectively, the “Site”). This Privacy Policy also explains how we use and disclose the information we collect from you, and your rights in relation to that information. By accessing, visiting or using the Site, you acknowledge that you understand our collection, storage, use, and disclosure of your information as described in this Privacy Policy. If you disagree with anything in this Privacy Policy or ourTerms of Use, please discontinue use of the Site immediately. CONTENTS Basic Personal Information We Collect. If you are a visitor to the Site, we may collect information that you provide to us when you communicate with any of our departments such as customer service. Such information may include your name, postal address, telephone number, and email address. IP Addresses and Related Data Collected. In addition, we automatically collect information about you when you use the Site. For example, if you access the Site through a computer, we may automatically collect information such as your browser type and version, computer and connection information, IP address and standard web log information. If you access the Site through a mobile device, we may also be able to identify the approximate location of your mobile device. You may choose not to share your location details with us by adjusting your mobile device’s location service settings. Information from Other Sources. We may receive personal information about you from other sources as well. Examples of these sources are entities that can help us correct or supplement our records, improve the quality or personalization of our service to you, and help prevent or detect fraud. Cookies and Related Tracking Technologies. We may also automatically collect information from you when you use the Site using “cookies.” Cookies are small amounts of data that are stored within your computer’s Internet browser and that are accessed and recorded by the websites that you visit so that they can recognize the same browser navigating online at a later time. If you disable cookies you may not be able to use certain features of our Site. The Site may contain some third party cookies that may be used to gather certain information from you to provide you with relevant advertisements. The information that is collected may also be used to determine performance of advertisements. Your browser may provide you with the option to refuse some or all browser cookies. You may also be able to remove cookies from your browser. You can exercise your preferences in relation to cookies served on our Site by taking the steps outlined below. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. In addition, most web browsers provide help pages relating to setting cookie preferences. More information may be found for the following browsers here: We may use third-party service providers to monitor and analyze the use of our Site. Presently, we use Google Analytics. Google Analytics is a web analytics service offered by Google LLC (“Google”) that tracks and reports Site traffic. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:https://policies.google.com/privacy?hl=en. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics, available at:https://tools.google.com/dlpage/gaoptout. Remarketing. This Site may show advertisements to you on other sites after you have visited this site. This is sometimes known as “remarketing” because we may re-market our products or services to you on other sites after you leave this site. We use third-party vendors, including Google, to show you these advertisements on various sites on the Internet. These third-party vendors, including Google, use cookies, pixel tags, and other technologies to serve you ads based on your prior visits to this site. Do Not Track Requests. Some of our vendors and service providers may use cookies and other tracking technologies to track website visitors across the Internet to understand how you get to our Website. Due to this automatic collection of data using cookies, we do not honor “Do Not Track” requests. To Communicate With You. Examples of how we may use your information are: (1) to request feedback and to enable us to better understand how the Site and our services are being used and how they can be improved, (2) to contact and communicate with you and to respond to your communications and requests about the Site, or about our programs, services, products, activities and special events, and (3) for any other purpose for which you specifically provide the information to us. Email Communications and Ability to Opt-Out. If you provide your email address to us, we may email you with information and updates about the Site that we believe may be of interest to you, or share your email with our affiliate ShopTherapedic.com website if you agree to our doing so. If you wish to opt-out of receiving these emails from us, please follow the instructions contained in each email you receive from us which will allow you to opt-out of receiving further marketing communications from us. You may also email us per the “Contact Us” section below to ask to opt-out of our email communications or our sharing your contact information with ShopTherapedic. Business Purposes for Which We Use Your Information. The Company uses your information in a variety of ways to offer and provide our products and services to you and to support our core business functions. These include customer service, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions. We may also share your information with our service providers and other third parties who need access to your personal information to provide the Company with certain necessary services, as described more fully below. These third parties are only allowed to access your information to the extent needed to complete such services on our behalf. We do not sell or lease your personal information to third parties. We only disclose your personal information with your prior consent or under the following limited circumstances. Sharing With Service Providers. We may disclose or otherwise make available personal information about you to service providers that help with our business operations, including customer service, website hosting, mail and postal delivery, analytics, and marketing services s. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers or Therapedic maintains facilities. We require our service providers to keep your information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf. As Otherwise Required by Law. We may disclose your information in other special circumstances. These include situations when the sharing is necessary to protect the safety, property, or other rights of the Company, our customers, our associates, or any other person, or where otherwise required by law. An example would be the disclosure of personal information as the result of a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law. In Connection with Sale or Merger. We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of the Company’s or as part of a corporate reorganization or stock sale or other change in corporate control. The Site may include links to third party social media services where you will be able to post comments, stories, reviews or other information. If you post any comments, reviews, photos or other information on our Facebook, Twitter or other social media pages, we may display those comments, reviews, photos or information on the Site. In addition, your use of these social media services may result in the collection or sharing of information about you by these social media services. We encourage you to review the privacy policies and settings on the social media services with which you interact to make sure you understand the information that may be collected, used, and shared by those social media services. When you provide personal information to one of our Site’s e-commerce partners, vendors, or to any advertisers that appear on the Site, the transaction that follows will occur in connection with the site of the e-commerce partner, vendor, or advertiser, not on the Site. As such, the personal information you provide is collected pursuant to and controlled by the privacy policy of the applicable e-commerce partner, vendor, or advertiser. We are not responsible for these parties’ privacy policies and we encourage you to familiarize yourself with the applicable privacy policy of the e-commerce site with which you transact business, or to contact the operator of the applicable site for more information. The Site may contain links to third-party Internet websites, which are not owned or operated by us. We provide these links only as a convenience, and the inclusion of a link on the Site does not imply our endorsement of the linked site. If you provide any personal information through any of these third-party websites, your transaction will occur on the applicable third party’s website (not the Site) and the personal information you provide will be collected by and controlled by the privacy policy of that third party. We are not responsible for the privacy practices or the content of these third-party websites, including these websites’ use of any personal information that you provide to them. We strongly encourage you to become familiar with the privacy practices of those sites. The Company employs reasonable security measures consistent with standard industry practice for personal information collected through this Site, including physical, electronic and operational measures to maintain security and prevent unauthorized access. While we take all appropriate steps to safeguard the personal information under our control, unfortunately, no data transmission over the Internet or method of storing data can be guaranteed to be 100% secure. We therefore cannot guarantee that personal information supplied by you will not be accessed on our servers, or intercepted while being transmitted to us over the Internet. We assume no liability for any damages you may suffer as a result of such interception, alteration, or misuse of information during these transfers. If you have reason to believe that there has been any breach of the security of the Site, please contact us at Therapedic International, 103 College Road East, 2nd Floor, Princeton, New Jersey 08540, or as described below. Your information will be maintained as long as it is needed to provide you services, or as necessary to comply with the Company’s legal obligations. If you would like to access, view, update or delete any information that you provided to us through your use of this Site, you can contact our Privacy Officer at Therapedic International 103 College Road East, 2nd Floor, Princeton, New Jersey 08540 or via email at[email protected]. Please allow for a reasonable amount of time for our Privacy Officer to respond to your request. Shine the Light. As provided under California Civil Code Section 1798.83, also known as the “Shine The Light” law, California residents are entitled to ask us for a notice describing what categories of personal information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of personal information shared with third parties and used for direct marketing purposes and the name and address of the third parties that received such personal information. If you are a California resident and want a copy of this notice, please submit a written request to the following address: Therapedic International 103 College Road East, 2nd Floor, Princeton, New Jersey 08540. In your request, please specify that you want “Therapedic’s California Privacy Rights Notice”. Please allow 30 days for a response. The Site is not directed to individuals under the age of 13, and we request that individuals under the age of 13 neither use the Site nor provide information about themselves through the Site. If you believe your child has provided information about themselves through the site, please contact us using the methods provided in Section 14. If we discover that someone who is under the age of 13 has submitted information through the Site, we will use reasonable efforts to delete it from our records. If you live outside of the United States, by using this Site your information will transferred to, and stored in, the United States. By accessing the Site, users who reside outside of the United States agree and consent to the transfer and processing of personal information on servers located outside of the country where they reside, and acknowledge that the protection of such information may be different than required under the laws of their residence or location. We will notify you of material changes to this Privacy Policy by posting the amended terms on the Site at least thirty (30) days before the effective date of the changes. If you do not agree to the changes, you should discontinue your use of the Site prior to the time the modified privacy policy takes effect. If you continue using the Site after the modified privacy policy takes effect, you will be bound by the modified privacy policy. If you have any questions or comments about this Privacy Policy, the practices of the Site, or your dealings with the Site, you can contact us at: Privacy Officer, Therapedic International, 103 College Road East, 2nd Floor, Princeton, New Jersey 08540 or via email at [email protected].
Why We Collect Your Information. We collect personal information to better deliver the products and services you request. Your personal information helps us communicate with you about our latest products, special offers, and information about which you might like to hear. We also collect your personal information to help us design and deliver our website, and to deliver advertisements and offers to you after you use the Site.
In addition to cookies, we may from time to time utilize other technologies to collect and store personal information. These technologies may include, but are not limited to, Web Beacons and JavaScript, Widgets and Server Logs, and general search queries.
Users may opt out of Google’s DoubleClick remarketing pixel, which you may opt out of by visiting the DoubleClick opt-out page at:
https://www.google.com/settings/ads/onweb#display_optout
